Shipping Policy

Thank you for shopping with Loulla Studio! We currently offer shipping to the UK only. Unfortunately, we do not offer worldwide shipping at this time. Please read the following details carefully to understand our shipping process.

Shipping Charge and Time:

The total delivery time includes both handling time and transit time.

Handling Time:

  • 1–3 business days (Monday to Friday)

  • Orders placed after 3:00 PM (Monday to Friday GMT) will be processed the next business day.

Please note that all products undergo a production process, which contributes to the handling time.

Shipping Rates and Transit Times:

For UK Orders:

Shipping Method Transit Time Shipping Fee
Standard Shipping - Tracking Included 8 to 12 business days Free

We strive to ensure your order arrives within the estimated delivery time from the date of purchase. If there are any unexpected delays, we will notify you immediately and work to minimize any inconvenience.

Shipping Method:

We use Royal Mail, UPS, FedEx, and other shipping providers as our primary shipping providers. All orders are processed at our facility before being transferred to the respective shipping provider for final delivery.

Tracking:

We provide tracking for all orders so you can monitor your package's journey until it reaches you.

Undeliverable Packages:

If a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer, the customer will be responsible for any additional shipping fees incurred to reship the package.

Delayed Packages:

While we do our best to ensure timely delivery, delays may occasionally occur due to weather, carrier issues, or other unforeseen circumstances. If your package is delayed beyond the estimated timeframe, please contact us, and we will assist in tracking and resolving the issue.

Damaged Packages:

If your package arrives damaged, please contact us within 7 days of delivery. Email us at support@loullastudio.com with your order number and photos of both the packaging and the damaged item(s). Our team will review the issue and offer an appropriate solution.

Order Cancellations:

If you need to cancel an order, please contact us as soon as possible at support@loullastudio.com Orders can only be canceled before they are processed and shipped. Once an order has been shipped, it cannot be cancelled, but you may return it following our Refund Policy.

Tax Information: 

No additional duties or taxes will be added, and all costs, including shipping, will be clearly stated at checkout.

Contact Us

If you have any questions about our shipping policy, feel free to contact us: