FAQ
1. What is Loulla Studio?
Loulla Studio is an online fashion boutique dedicated to empowering women through stylish and high-quality clothing. Our collections feature a range of dresses and two-piece sets designed to make every woman feel bold, beautiful, and confident.
2. How can I place an order?
To place an order, simply browse our website, select your desired items, and add them to your cart. Once you're ready, proceed to checkout, where you can enter your shipping and payment information to complete your purchase.
3. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and other secure payment options.
4. Do you offer international shipping?
No, we currently offer shipping to the UK only. Unfortunately, we do not offer worldwide shipping at this time. Please read the following details carefully to understand our shipping process. Please refer to our Shipping Policy for detailed information.
5. How can I track my order?
After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress on our Track Your Order page.
6. What is your return and refund policy?
We offer a 30-day return period for eligible items. If you're not satisfied with your purchase, you can return it within 30 days of receipt for a refund or exchange. Please review our Return & Refund Policy for complete details and instructions on how to initiate a return.
7. How do I contact customer support?
For any questions or assistance, you can reach our customer support team via email at support@loullastudio.com We strive to respond to all inquiries promptly.
8. How can I stay updated on new arrivals and promotions?
To stay informed about our latest collections, exclusive offers, and promotions, subscribe to our newsletter by entering your email address in the subscription box at the bottom of our homepage.
9. Are the colours of the products accurate?
We make every effort to display product colours as accurately as possible on our website. However, please note that actual colours may vary slightly due to monitor settings and lighting conditions.
10. How should I care for my garments?
Each product comes with specific care instructions to ensure its longevity. Generally, we recommend following the care label attached to the garment and handling delicate items with care.
If you have any further questions or require additional assistance, please don't hesitate to contact us at support@loullastudio.com