To initiate a return, email us at support@loullastudio.com with your order details and reason for return. We will guide you through the next steps. See our Return and Refund Policy for more details.

No, we do not charge restocking fees. You will be refunded in full once your return is processed and approved.

After we receive and inspect your returned item, the refund will be processed within 7 days to the original payment method.

Yes, if you would like to exchange an item, please contact us at support@loullastudio.com and we will assist you with the process.

Returns must be initiated within 30 days of delivery. After 30 days, we are unable to accept returns.